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RPS Global
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World Class Account Management |
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At the centre of account management excellence is the world class performance model. Each performance benchmark defines key approaches and disciplines for creating a mutually beneficial business partnership to deliver sustainable growth.
World Class Account Management Model
Make it Clear – Is about having clearly defined targets and KPIs with structured and effective reporting systems to deliver the required outcomes. It’s also about truly knowing and understanding your customer’s world and their business growth needs.
Make it Real – Is about presenting the value proposition from which business partnership foundations are laid in order to guide all future strategies, tactics and policies. It’s also about executing effective account management processes in segmentation, penetration, forecasting & planning account growth.
Make it Happen– Is about uncovering and presenting opportunities for growth to sellers for genuine benefit of the retailer. It's also about demonstrating proactive selling and negotiation skills which support the delivery of relationship objectives.
Make it Last– Is about building and developing over time the performance game plan to support the delivery of business objectives. It’s also about conducting planned formal reviews which add value and support the partnering and growth relationship.
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