You can be the sole delegate and beneficiary of the programme or you can have your store manager attend with you. You will join us on a series of 4 one day workshops which practically show you how to implement our Retail Performance Model into your store.

You will be trained in the core module topics and be shown how to implement the sales enhancing methods into your store for maximum success over a period of 6 months. On completion of the workshop modules, you will know how to put the RPS systems in place that give you these successes:

Make it Clear

• Create and document a winning vision for your business
• Define the strategy that will deliver your business vision
• Gain clarity on what you have to do to build your successful business asset
• Know the key levers that will drive your store’s success
• Build a customer journey that delivers excellent customer service and maximises sales opportunities
• Create an environment where staff understand the rules of engagement
• Build a lead generation plan to know how you will find your next customers

Make it Real

• Capture the key performance levers and track them in a scorecard system
• Identify both your high performers and underachievers and identify strategies to recognise, reward and coach
• Implement a daily/weekly/monthly work schedule to deliver operational excellence
• Implement a system to track and move the critical sales KPIs of Conversion, Average Transaction Value (ATV), Items per sale and Sales per hour
• Build your customer loyalty plan to retain your customers

Make it Happen

• Create magnificent marketing materials for your store and products
• Plan and schedule winning marketing campaigns
• Implement a process to communicate important daily sales targets to your team
• Implement a formal sales and service programme that ensures staff are competent on your sales floor
• Introduce non-negotiable standards in the area of operations, sales and service
• Set up a staff training process that addresses product knowledge skill gaps
• Organise your store so that it runs effectively in your absence
• Improve the productivity of your staff without having to increase their wages

Make it Last

• Create permission based e-mail campaigns to build profitable relationships with prospects and customers
• Build your team’s skills and behaviours on the sales floor through performance coaching
• Implement win:win agreements with all staff so they understand what is required and how to deliver it
• Create a competitive environment which motivates your team to drive sales
• Implement the systems to eliminate operational, sales and service compliance issues

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