Dennis isn’t just an expert – he’s a RETAIL expert and as you’ll see from the selection of recent topics below, he specialises in tackling the difficult issues affecting all retailers. Whatever the need – keynote address, annual meeting, trade show, retail or media conference – Dennis will help you make your next event a long-remembered success.

Past topics include:

• Area Managers – Adding Costs or Driving Sales?
• Becoming an Inspirational Leader
• Building a Winning Sales Team
• Building and Sustaining a Sales and Service Culture
• Creating a Sales Culture to Drive Profitability
• Creating the Mindset for Delivering a World Class Retail Environment
• Delivering Sustainable Operational Excellence
• Developing a Performance Coaching Matrix
• Developing Non-Negotiable Sales, Service and Operational Standards
• Ensuring Customer Retention Through In-Store Customer Service
• Fix What’s Killing Sales on Your Shop Floor
• Formulating a Winning Recruitment Strategy to Attract the Best People
• Introducing Fun and Games to Improve Sales
• Leading Strategic Change
• Performance Coaching to Manage Compliance
• The 4 Disciplines of Execution
• The 5 Steps to Becoming a Sales and Service Coach
• The 6 Step Formula for Improving Conversion Rates
• The keys to Recruiting, Managing and Retaining Top Talent
• The Zero Pressure Sales Process to Maximise Performance
• Winning in an Increasingly Tough Retail Climate
• Your Role in Building a World Class Retail Model