Dennis Reid – Chairman
Dennis has been in retail nearly all his working life. He was an international sportsman in his native New Zealand, and went on to work with Olympic individuals and teams, as well as studying at the Australian Institute of Sport. By combining his retail background, sports psychology, the burning desire of a professional athlete to be the best, the ability to get the best out of others, a fierce self-belief and dedication for the long-haul, Dennis built RPS into the world class organisation it is today – and along the way RPS has improved the performance of hundreds of retailers. Dennis has spoken on many public platforms, led workshops and seminars, and regularly makes keynote speeches at retailers’ own programmes.

Nick Waller – Sales & Marketing Director
After working for many years as a management consultant specialising in retail, Nick launched The Appointment magazine in 1997, which he developed to become the UKs leading retail recruitment media before selling it to the Daily Mail Group in 2006. His extensive experience of working with many of the UKs most respectable retailers is that most still do not appreciate where the sale is won and lost “In an increasingly competitive market, it is no longer good enough to just provide great products, great merchandising and great marketing. The sale now depends on what you do with the traffic once it is in your store. Only excellent service provided by knowledgeable, well trained, disciplined and sales focused staff guarantees the sale.”

Craig Ramsay – Learning and Development Director
After working for many years in the fields of retail, training and management development for two of the world’s largest and most successful retail organisations, Craig now specialises in the area of organisational behavioural change and performance coaching. His approach to improving individual and organisational performance is centred on the concept that behaviour drives all job related performance “It’s your behaviour that drives performance. It’s what you do that actually makes a difference. Organisations are often mystified as to why some individuals perform at a higher level than others. If they have all had the same level of product and skill training, then what explains the differences in their performance? The answer is their behaviour. Performance doesn’t just result from doing things at random; it’s the result of doing the right things, at the right time, in the right situation.”
Craig is also founder and director of a leading UK on-line retail store.

Julian Reiman – Senior Training Consultant
Julian has worked extensively within the Leisure, Retail, Hotel, Telecommunications and Tourism Industries for more than two decades on a worldwide basis at corporate level. His range of work provides operational consultancy in the areas of World Class Service delivery organisational development; personnel selection; managing staff/guest relations; leadership and team development; and sales training. He sees the key to business growth as the ability of management to create a flexible organisation which is guest driven in all its actions and attitude. He brings strong motivational skills and a team-coach approach. To all his work he brings a high level of energy, commitment and technical skill.