Our Retail Thought Leadership Seminars are a series of 3 hour interactive sessions held in key regional locations throughout the UK. The goal is to share the proven ‘Best in Class’ systems, processes, skills and behaviours employed by the worlds leading small and medium enterprises (SMEs) and independent retailers.

The events are engaging and thought provoking but most importantly they provide practical ideas that can be taken away and implemented straight away in order to instantly enhance the sales and service performance of any retail business.

Hosted by experienced retail and hospitality business performance experts, the free seminars aim to tackle the current issues facing SME and independent retailers.

Some of the topics we cover include:

• The steps needed to improve your community’s retail trade
• Implementing a ‘World Class’ sales and service culture into your business
• The process for tracking and increasing you critical key performance indicators (KPIs)
• The 5 fundamental rules to increase customer retention
• How to build performance improvement plans to increase sales and service performance
• Developing marketing strategies that deliver
• Developing the mindset of a ‘World Class’ retailer
• How to out think and outperform your competition
• How to sustain improved performance through effective performance management
• Process for recruiting, managing and motivating staff to consistently meet operational sales and service standards

Our Thought Leadership Seminars provide you with the tools and, more importantly, the know-how to build a more successful and valuable business. You will walk away knowing what makes a ‘Best in Class’ retail business.

For more information on our Thought Leadership Seminars go to Brochures.

Back to top