RPS is different to any business improvement consultancy you have worked with before. Our solutions are based on a proven World Class Retail Model that has been fine tuned working with literally thousands of retailers, including some of the world’s leading multinational brands and blue chip store groups through to small, independent family owned businesses.

RPS provides every customer with a tailored solution that will:

• Drive compliance with World Class retail standards
• Instil a customer focused, sales orientated culture throughout the organisation
• Introduce a methodology for setting standards, tracking, measuring and reporting results, identifying underperformance and coaching for success
• Reinforce World Class retail standards in operations, management and sales and service practices throughout the business
• Bridge the gap between common sense and common practice
• Create a World Class retail environment where it’s easier for your people to succeed than fail

Our Retail Performance Model

At the centre of our work is the RPS Retail Performance Model. We help retailers increase sales and improve service on the sales floor. We do this by implementing and embedding into their business our proven performance model, which is an integrated series of programmes – each programme component containing proven processes, procedures, skills, behaviours and standards – the tools needed to increase performance.

The RPS Retail Performance Model and individual programmes are based on ‘best practice’ experience gained from thousands of leading retailers the world over. We specialise in the shop floor and our pragmatic approach shows you what works and what does not.

We apply the proven model to the business to understand and identify problems, areas of weakness and underperformance. We then tailor, develop and implement the programmes needed to deliver performance enhancing solutions.

Our process to deliver retail performance into your business

It is important that we work in close collaboration with our clients. We always give open and honest advice believing that having worked across all retail sectors for nearly 30 years we have seen what works best. All our recommendations are shared with senior management at each decision point and phrase of work.

1. Phase One: Define the problem
   Every RPS client relationship starts with a Retail Performance Diagnostic Report. This report defines the issues and provides the retailer with a detailed gap analysis of their retail channel. It maps its managerial, operational and sales & service standards and practices against the RPS Retail Performance Model.
2. Phase Two: Create the solution
   Based upon the findings in the Diagnostic Report, we tailor and develop the Retail Performance Programme required to address and resolve the issues identified in order to deliver the performance improvement.
3. Phase Three: Deliver the programme
   The Retail Performance Programme is then implemented as a series of workshops, usually as a pilot, to test the effectiveness and then as a roll out throughout the company. A Retail Performance Programme can be run for anything from 6 weeks to 3 years, depending on the size, scope and complexity.
4. Phase Four: Sustain the performance
   After the delivery of the programme, RPS work alongside you for as long as it takes
   to provide the necessary on-going training, coaching, mentoring and support to embed our solutions and sustain the increased retail performance.

We are committed to delivering results and offer a unique performance guarantee – If our methodology does not work in your business, if we don’t deliver against an agreed performance level (typically a 10% increase in sales), then you don’t pay!

Contact us to discover more and benefit from sustained increased sales.

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