Can you create the ideal store?

With so many other factors at play, it’s sometimes easy to overlook the purpose of retail: the selling says Craig Ramsay. - Jewellery Focus October 2008

Delivering a seasonal sales service

While Christmas is the time of year when customers are in a buying mode, it’s all too often the time when salespeople forget very basic customer service points. - Retail Jeweller October 2008

Return visit planned after ‘inspirational’ event

Torbay’s first ‘Boost’ event for retail and hospitality businesses has been hailed a success. - Herald Express 7th October 2008

The mystery shop

Creating your own mystery shopping system will keep staff on their toes performing at their best, even when you can’t be there. - Jewellery Focus 4th September 2008

Are you being served? Hardly

Hard-pressed High Street retailers could increase sales by as much as 50 per cent by appointing good store managers and improving the quality of customer service. - The Mail on Sunday 20th July 2008

Training

With too many retailers failing to train their staff properly, three experts reveal how to pep up your training strategy. - Drapers 5th April 2008

Double your money

Work two customers at once and double your chances of a sale. - British Photographic Industry Magazine May 2008

Memory games

How knowing your prices will help you make a sale. - British Photographic Industry Magazine April 2008

It’s a mystery

Dennis Reid takes the mystery of mystery shopping and shows how a little DIY delving can help your business. - British Photographic Industry Magazine February 2008

A little effort goes a long way

Seven steps to keeping your customer satisfied. - British Photographic Industry Magazine January 2008

Serve up some sales

Five ways to give your customers the service they deserve. - British Photographic Industry Magazine November 2007

Looking forward to the New Year in business

In June this year Johnson & Johnson Vision Care and Retail Performance Specialists joined forces to develop a new programme to help optical businesses thrive in an increasingly tough market. - Optician 24th November 2006

Kiwi gold: The rules of retailing according to Reid

Practitioners attending Acuvue’s Business Building Programme this autumn were challenged by retail guru Dennis Reid to ‘improve their game’. - Optometry Today Oct 2006

Learn to focus on detail!

Dennis Reid, Chairman of RPS and one of the key speakers at the forthcoming PMA Conference, offers some advice for photo labs looking to increase digital printing sales. - PMA Newsline October 2005