Brilliant sales people can be the making of your retail business. Every retailer is looking to sell more. By ensuring your sales staff reach peak performance, our sales training methodologies deliver you increased conversions, more items per sale and increased average transaction values – without eroding margin.

It is an accepted fact that there is no such thing as a born salesperson - selling is a skill that has to be developed like anything else. Our Zero Pressure Selling Programme will gently move the focus from a purely service culture to a service and sales culture. The programme will develop your people’s knowledge of how to approach, engage and identify the customer's motivation to purchase and learn how to apply this daily to deliver great sales results and have fun at the same time.

Content can include:

• The traits of successful sales people
• Identifying buying signals
• Conversations that positively engage the customer
• Establishing the motivation to buy
• Rapport and how to obtain it
• Presenting features, advantages and benefits
• Presenting price and value
• Identifying additional products and services
• Successfully handling customer concerns and objections
• Selling top-down to increase customer spend
• Know when and how to close the sale with effortless speed
• Ensure the customer leaves with a positive lasting impression

This is an outline. If we haven’t included exactly what you want, tell us. We will design a programme that meets your needs.

For more information on this programme go to Brochures. For service training go to Customer Service Training.

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