“We engaged RPS to implement their Performance Improvement Model into our optometry business. The model gave us the systems and processes necessary to build our sales and service culture. As a result, we have enjoyed a 15% growth in sales which has delivered in excess of £2m top line sales without eroding margin.”
Peter Ivins, General Manager - Black & Lizars Optometrists

“I attended the RPS programme and it helped me to build my business up to an 8 store operation which I sold. I then used exactly the same system to successfully build up a 6 store camera chain. The programme helped me to move from a predominantly operational focus to a more sales focussed business. Instead of asking my staff why they haven’t swept up, I now ask them about their sales, figures and individual KPIs.

RPS will help you to grow your business because they focus only on what needs to be focussed on. The RPS programme definitely works.”
Michael Theodos, Chairman – Whitech Digital Solutions

“Having rolled out the RPS Store Management program last year we are now benefiting financially from the productivity increases that are directly attributable to the program. Our add-on sales rate has increased from 1.9 items per customer to 2.45 (an increase of 29%). All our sales staff are now more customer focused and incentive driven.”
David MacLean, Adairs House of Linen (42 stores)

“RPS worked with us to implement their world class standards, controls and processes and to develop a measurable and manageable performance culture. As a result we saw a 30% increase in sales in the first five months, the management and store teams were more motivated and effective and the KPI performance was increased.”

“RPS are clearly the market leaders in retail performance management, and had a vast amount of retail experience we could transfer into our business for long-term success. They have proven time and time again that their programmes work.”
Jon Taylor, Director - Blue Banana

“Kodak Express Owners who implemented the RPS programme are now achieving 20% above the industry average. No business person can ignore these kind of results”
Bob Weinscherk, Kodak Express

“This programme has shown me how to implement the systems and changes that deliver the sales and service I believe my customers expect. It has also given me the freedom to work on building my business and not just surviving day to day.”

“If you want to boost sales, improve customer service and increase the value of your business, this programme will definitely deliver and I would highly recommend it.”
Steve Hudson, Digisnaps Ltd

“We have seen at least 15% increase in sales.”
Sally Ann Wachman, Vaughans

“RPS gave us a winning sales formula, retail floor management system which included operations, service and sales. The RPS model has delivered unprecedented results within our independent retail channel.
Colin Loveday, Nokia Retail

"Clarks partnered with RPS to implement and imbed a true sales and service culture in our UK retail business. The programme positively challenged our thinking and approach to how we had previously been driving sales and service performance at all levels of the organisation, from Regional Managers right down to Sales Floor Staff. As a result of the programme implementation, we have successfully implemented sales enhancing systems and processes and taken more robust steps to develop the selling capability of our workforce. We benefited in many ways working with RPS, but most significantly, the programme contributed to Clarks bucking the trend and delivering a double digit growth in sales performance for 2007"
Craig Ramsay, Learning & Development Manager - Clarks International 

“Since implementing the RPS Model last year, we increased our top line revenue by 6.7% in the last quarter of 2006 and increased our bottom line net profit by 11.2%. In the first quarter of 2007 we are currently tracking 10.2% against last year in a tough climate. The best result however, is that I now only work 4.5 days a week instead of 6, which I have been working for the last 12 years!”

“If you want to boost sales, improve customer service and increase the value of your business, the RPS Model will definitely deliver and I would highly recommend it.”
Richard Morris, Richard Morris Opticians

“As a result of implementing the RPS Model, we have increased our top line sales by 15.7% compared to last year.”
Manny Vaghela, Crispe Opticians

“Thanks to your Business Building Program, I now have the tools I need to survive and grow and retain my contact lens business as well as go forward in my practices on the customer management retention front. I will now also be able to motivate my staff.”
Simon Rose, Rose Opticians

“The RPS Model has focused our team on the achievement of results and has given them essential retail sales and service tools. The Model has been responsible for a 25% lift in sales.”
Hussein Pirbhai, Eye Vista Ltd

“RPS gave us a winning sales formula, management system, visibility and education on how to drive sales. They set up the game, so everyone knows specifically what they need to do, what numbers to move and more importantly exactly how to move them. Their methodologies, tracking and expert coaching has delivered unprecedented results with the right sales culture to deliver continued success.”
Anders Friberg, Nokia Retail

“One of our stores participated in the RPS programme. The results have been great! That one store has out performed the others by 15% over a period when trading has been pretty flat. The big gains have been in the average transaction value with top-down selling and add-ons making a significant contribution to our success.”
Gordon Russell, Robertsons Electrical

“Our sales last week were up 47.68% and up 12.43% on the previous year. Total processing, at better prices was well up. Passports at better prices were well up. All major equipment, except printers were well up. Average customer spend was also up. I go on four sessions with Dennis Reid and turn my business back 40 years. I have not seen increases like this since the mid 1960's.

“Our business is no longer for sale, nobody could afford it!”
Raymond Reid, Raymond Reid Photographics

“Average sale value is up by 10%.”
 Smythe & Barrie, Eastbourne

“We partnered with Retail Performance Specialists to tailor the performance model for one of our retail clients Teknosa. The RPS model we implemented played a major part in the development of the estate from 30 outlets to 200. One of the key benefits is that it provided the store managers with the framework to deliver operational complience and maximise sales and service standards.”
Cüneyt Evirgen, Sabanci University

“RPS’s skill is in convincing organisations and individuals that they can be the best. Our operations are now characterised by a ‘playing to win’ psychology. Our people want to be number one, and that’s what makes the difference. Since working with RPS we have achieved the following excellent results, which we are continuing to build upon as we go forward:

• Top line sales increased by 5.2%, which exceeded the agreed target.
• No.1 Direct Operations network in Europe for Shop and Car Wash sales compared to our operating costs.
• Most effective and efficiently operated network in Europe.
• New record average shop cash margin per store achieved.
• Fantastic compliance to new Dry Stock and Cash control policy and procedures, resulting in record all time low losses.”

Simon Palmer, Manager of Retail Direct Options - TOTAL

“Over the two stores we have seen a 400% increase in the value of accessory sales, and we weren’t doing badly before! We have seen growth increase from 10% to 20% and it’s down to the RPS programme, it’s as simple as that!”
Alun Vaughan , Vaughan’s (Panasonic)

“RPS designed and implemented their Best Practice operations and sales system, as well as tracked and improved performance by 15% in our bottom 10 performing stores. Across the estate we gained on average a 4% sales growth in just 6 months of working with RPS.”
Doug Morton, Virgin Megastores

“We have introduced the RPS Model to our group of companies because of its renowned ability to drive sustainable sales and service performance.”
Nadine Jones, HR Director – Baugur Group

“RPS is incredibly focussed on helping retailers improve operating margins and has a great understanding of how stores work, or more importantly, could work better.”
Richard Ratner, Retail Analyst – Seymour Pierce

“The RPS Programme opened my eyes to a whole new approach to retail management I had never been aware of before. It was mind blowing, a mind expanding experience. We can attribute over 10% directly to the techniques we learnt at the seminar. When you consider what a 10% increase means in pounds and cents to our bottom line, it was one of the best investments we ever made.”
Paul Ford, Director – Inski

“The RPS Multiple Store Workshop gave me the tools to operate my liquor outlets much more effectively. I have since implemented standards and practices that have had a significant impact on the bottom line.”
Gary Fitzgibbons, Group Operations Manager - Fitzgibbons Hotels

“When the RPS system first came to my notice, I was somewhat sceptical that this system was going to change my professional retail life, because I had been to other courses previously. Needless to say, I was not only impressed but grateful that all the tools I needed to implement the system with my staff were presented in a straight forward, structured and detailed form. As the RPS system has been incorporated into Bloch now for almost 18 months we have had a definite increase in sales and productivity, and the staff are enjoying the system.”
Sandie Windsor-Richards, Bloch