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RPS Global
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World Class Retail Leadership |
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At the centre of leadership excellence is the World Class Leadership Performance Model. Each performance benchmark defines key approaches and disciplines for creating, developing and sustaining a true culture and effective process for a high performing retail leadership team.
World Class Retail Leadership Model
Make it Clear – Is about focusing on the future through clearly defining and allocating team targets & KPIs which encourage the team to deliver future sales numbers. It’s also about setting clear and consistent standards to measure deliverables in order to drive high performance from field management and store teams.
Make it Real – Is about recognising who your customer’s are, truly understanding their needs and expectations and demonstrating a desire to ensure service excellence is at the centre of all activities. It’s also about using internal & market data, taking commercial decisions and building customer relationships to deliver profitable commercial success.
Make it Happen – Is about driving the agenda, providing the road map and determining the cadence for innovation and change in order to deliver world class account management culture, process and performance that’s sustainable.
Make it Last – Is about taking responsibility for the learning of teams allowing them to realise their potential, thus building the overall capability of employees and their potential to meet business growth needs through learning.
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