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RPS Global
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World Class Retail |
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At the centre of retail excellence is the World Class Retail Performance Model. Each performance benchmark defines key approaches and disciplines for creating, developing and sustaining a true culture and effective process for high performing retail sales and service environment.
World Class Retail Model
Make it clear – Is about creating your business vision around what your business will achieve and accomplish in terms of revenue and size the future. It’s also about defining your customer journey and what touch points make a great customer experience.
Make it real – Is about knowing, tracking and moving the critical KPIs that will improve the performance of your store. It’s about taking corrective management action which will deliver the desired sales result. It’s also about implementing systems and processes to remove barriers to success.
Make it happen - Is about gaining team and individual compliance to defined sales and service standards which provide the benchmark and structure for all team members to deliver exceptional sales and customer service levels. It’s also about developing individual’s capability on product knowledge and execution of sales standards.
Make it last - Is about having in place a tailored 90 Day Game Plan which keeps you and your team focused on the ‘live’ initiatives being implemented to build KPI performance by individual and overall team. It’s also about coaching teams and individuals to develop their sales numbers, on the job behaviours and compliance to store standards.
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