We do this through a phased approach that determines client’s needs, evaluates existing performance, improves performance, and crucially, maintains it.

The results we help our clients to achieve are phenomenal, delivering significant improvements to sales without eroding margin. The key to this success is in our Retail Performance Model which is developed for and proven to drive performance in our client’s business.

We have been providing retail performance solutions to the world’s leading retailers for nearly 30 years. Since our formation we have worked with over 400,000 individual retail staff and thousands of retailers to deliver increased sales and business performance.

RPS is confident of your success. So strong is our belief in what we do and what we can help you achieve that we are prepared to share both the risk and reward with our unique performance guarantee.

What makes us truly different is:

• Our ability to consistently deliver performance improvement in the critical KPIs – conversion rate, average transaction value (ATV), items per transaction, sales per hour
• Our approach is based on World Class retail insights from around the world
• The unique way we structure our performance related partnerships

RPS provides every customer with a tailored solution that will:

• Drive compliance with World Class retail standards
• Instil a customer focused, sales orientated culture throughout the organisation
• Introduce a methodology for setting standards, tracking, measuring and reporting results, identifying underperformance and coaching for success
• Reinforce World Class retail standards in operations, management and sales and service practices throughout the business
• Bridge the gap between common sense and common practice
• Create a World Class retail environment where it’s easier for your people to succeed than fail

Our Retail Performance Model

At the centre of our work is the RPS Retail Performance Model. We help retailers increase sales and improve service on the sales floor. We do this by implementing and embedding into their business our proven performance model, which is an integrated series of programmes – each programme component containing proven processes, procedures, skills, behaviours and standards – the tools needed to increase performance.

The RPS Retail Performance Model and individual programmes are based on ‘best practice’ experience gained from thousands of leading retailers the world over. We specialise in the shop floor and our pragmatic approach shows you what works and what does not.

We apply the proven model to the business to understand and identify problems, areas of weakness and underperformance. We then tailor, develop and implement the programmes needed to deliver performance enhancing solutions.

Our process to deliver retail performance into your business

It is important that we work in close collaboration with our clients. We always give open and honest advice believing that having worked across all retail sectors for nearly 30 years we have seen what works best. All our recommendations are shared with senior management at each decision point and phrase of work.

1. Phase One: Define the problem
   Every RPS client relationship starts with a Retail Performance Diagnostic Report. This report defines the issues and provides the retailer with a detailed gap analysis of their retail channel. It maps its managerial, operational and sales & service standards and practices against the RPS Retail Performance Model.
2. Phase Two: Create the solution
   Based upon the findings in the Diagnostic Report, we tailor and develop the Retail Performance Programme required to address and resolve the issues identified in order to deliver the performance improvement.
3. Phase Three: Deliver the programme
   The Retail Performance Programme is then implemented as a series of workshops, usually as a pilot, to test the effectiveness and then as a roll out throughout the company. A Retail Performance Programme can be run for anything from 6 weeks to 3 years, depending on the size, scope and complexity.
4. Phase Four: Sustain the performance
   After the delivery of the programme, RPS work alongside you for as long as it takes
   to provide the necessary on-going training, coaching, mentoring and support to embed our solutions and sustain the increased retail performance.

We are committed to delivering results and offer a unique performance guarantee – If our methodology does not work in your business, if we don’t deliver against an agreed performance level (typically a 10% increase in sales), then you don’t pay!

Contact us to discover more and benefit from sustained increased sales.

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Dennis isn’t just an expert - he’s a RETAIL expert and specialises in tackling the difficult issues affecting all retailers, in particular how to improve and sustain retail sales and service performance.

A former international sportsman who went on to coach at Olympic level, Dennis combines his retail background with sports psychology and the burning desire of an athlete to be the best and get the best out of others. This makes him uniquely qualified to share with your audience the concepts and ideas that have helped to build some of the world’s most successful retail businesses.

Dennis is a charismatic and energetic presenter renowned for delivering humorous and interactive presentations that are as motivating and entertaining as they are educational. He has spoken on many public platforms, both here and around the world, led workshops and seminars and presented at retailers’ own events.

Depending upon his audience, he is able to vary his format from formal presentations to interactive workshops and relaxed discussion forums. Whichever format is used, he will make you think, make you laugh and make you think again.

• Learn about a retailing system that is working right now for some of the most successful retail businesses on the planet
• Hear how to get your people to sell more and provide better service every time with every customer
• Find out how to instil a winning mind-set throughout your organisation
• Discover the success secrets of high performers in the fields of business and international sport and how to apply them in your business
• Dennis’s presentations are high paced, uncompromising, insightful and packed with retail know-how and practical solutions to the challenges retailers are facing today

Contact us today to learn more about how Dennis can make your next event the one that everyone talks about long after it’s over.

“We engaged RPS to implement their Performance Improvement Model into our optometry business. The model gave us the systems and processes necessary to build our sales and service culture. As a result, we have enjoyed a 15% growth in sales which has delivered in excess of £2m top line sales without eroding margin.”
Peter Ivins, General Manager - Black & Lizars Optometrists

“I attended the RPS programme in Australia and it helped me to build my business up to an 8 store operation which I sold. I then used exactly the same system to successfully build up a 6 store camera chain. The programme helped me to move from a predominantly operational focus to a more sales focussed business. Instead of asking my staff why they haven’t swept up, I now ask them about their sales, figures and individual KPIs. RPS will help you to grow your business because they focus only on what needs to be focussed on. The RPS programme definitely works.”
Michael Theodos, Chairman – Whitech Digital Solutions

“Having rolled out the RPS Store Management program last year we are now benefiting financially from the productivity increases that are directly attributable to the program. Our add-on sales rate has increased from 1.9 items per customer to 2.45 (an increase of 29%). All our sales staff are now more customer focused and incentive driven.”
David MacLean, Adairs House of Linen (42 stores)

“Remembering to close the sale has had a major impact on the performance of our sales people. Whereas they were sometimes a bit nervous about asking for the business before the programme, it is now part of the standard sales routine. The skills and disciplines that the RPS programme helped us to introduce into the businesses have been beneficial in the tough trading conditions because although footfall is lower, conversion rate, add-on rate and average transaction value have improved.”
Ketan Shah, Audio Visual Entertainment

“Among the things that have been most useful are the fact that we are now more aware of the way in which we sell – we take the time to analyse what went well and what didn’t in every customer contact. We have always been pretty good at add-ons and selling-up and the RPS programme helped to reinforce those disciplines.”
David Jones, B&B Hi-Fi

“We decided to work with RPS to help us embed their training techniques, because implementation is the most important part of the program. All of their people are easy to talk to, have backgrounds in retail and have been there before - they can feel my pain. Their training is all reality-based - nothing conceptual or pie-in-the-sky.”

“In my opinion, most retailers tend to get caught up in the ‘fun’ areas of retail - everyone wants to be a great merchandiser, marketer or store designer. But the RPS system is a grass roots, roll-up-your-sleeves program that is really what retail is all about.”
Lawrence Davis, Bang & Olufsen

“RPS worked with us to implement their world class standards, controls and processes and to develop a measurable and manageable performance culture. As a result we saw a 30% increase in sales in the first five months, the management and store teams were more motivated and effective and the KPI performance was increased.”

“RPS are clearly the market leaders in retail performance management, and had a vast amount of retail experience we could transfer into our business for long-term success. They have proven time and time again that their programmes work.”
Jon Taylor, Director - Blue Banana

“Kodak Express Owners who implemented the RPS programme are now achieving 20% above the industry average. No business person can ignore these kind of results”
Bob Weinscherk, Kodak Express

“We searched the world to find the best Retail training programme to bring back to Australia for our members. The RPS System is the best there is.”
Debra Templar, Retail Traders Association of Australia

“This programme has shown me how to implement the systems and changes that deliver the sales and service I believe my customers expect. It has also given me the freedom to work on building my business and not just surviving day to day.”

“If you want to boost sales, improve customer service and increase the value of your business, this programme will definitely deliver and I would highly recommend it.”
Steve Hudson, Digisnaps Ltd

“The RPS sales and management program was directly responsible for 50% of our total sales increase. More importantly, the program contributed 25% of our total profitability in its first year rollout. We absolutely recommend this program for any type of retail organisation.”
Erin Stimmell-Clark, Godiva Chocolatier (115 stores)

“After spending 15 years in the retail business, I thought I had a pretty good handle on the business in general and selling specifically. The only thing I can tell you is that I didn't know what I didn't know. I have now had an opportunity to put into practice the training techniques RPS taught us. It really works!”
Janelle Coons, Hallmark Cards

“The RPS System has given me a feeling of ownership of my stores that I didn’t have before. I now run my stores rather than have them run me. I have achieved a 43% increase in sales in my first year of implementation and 35% in the second year”
Damon Ryan – Kodak Express

“This is probably the single most important thing you can do for your customers – and yourself – this year”
Bong Bernardo, Kodak Express

“We have seen at least 15% increase in sales.”
Sally Ann Wachman, Vaughans

“RPS gave us a winning sales formula, retail floor management system which included operations, service and sales. The RPS model has delivered unprecedented results within our independent retail channel.”
Colin Loveday, Nokia Retail

“Since implementing the RPS Model last year, we increased our top line revenue by 6.7% in the last quarter of 2006 and increased our bottom line net profit by 11.2%. In the first quarter of 2007 we are currently tracking 10.2% against last year in a tough climate. The best result however, is that I now only work 4.5 days a week instead of 6, which I have been working for the last 12 years!”

“If you want to boost sales, improve customer service and increase the value of your business, the RPS Model will definitely deliver and I would highly recommend it.”
Richard Morris, Richard Morris Opticians

“As a result of implementing the RPS Model, we have increased our top line sales by 15.7% compared to last year.”
Manny Vaghela, Crispe Opticians

“The RPS Model has focused our team on the achievement of results and has given them essential retail sales and service tools. The Model has been responsible for a 25% lift in sales.”
Hussein Pirbhai, Eye Vista Ltd

“RPS gave us a winning sales formula, management system, visibility and education on how to drive sales. They set up the game, so everyone knows specifically what they need to do, what numbers to move and more importantly exactly how to move them. Their methodologies, tracking and expert coaching has delivered unprecedented results with the right sales culture to deliver continued success.”
Anders Friberg, Nokia Retail

“One of our stores participated in the RPS programme. The results have been great! That one store has out performed the others by 15% over a period when trading has been pretty flat. The big gains have been in the average transaction value with top-down selling and add-ons making a significant contribution to our success.”
Gordon Russell, Robertsons Electrical

“A lot of our sales people were really cashiers that got out on the floor once in a while. They wanted to do a good job but didn't have goals or know how to do a good job. As a result of the Model Store programme, they became much more accountable, took ownership in the store and are more personally responsible for what goes on. Sales throughout August were up 37%. We went from 3.2 items per sale to over 4.1 and our average sale went up £15!”
Nancy Sheppard, OshKosh B’gosh Children’s Apparel & Accessories

“We saw a 30% Increase in sales following the RPS programme.”
Peter Davies, Owner – Quinns

“Our sales last week were up 47.68% and up 12.43% on the previous year. Total processing, at better prices was well up. Passports at better prices were well up. All major equipment, except printers were well up. Average customer spend was also up. I go on four sessions with Dennis Reid and turn my business back 40 years. I have not seen increases like this since the mid 1960's.

“Our business is no longer for sale, nobody could afford it!”
Raymond Reid, Raymond Reid Photographics

“Average sale value is up by 10%.”
Smythe & Barrie, Eastbourne

“More of our sales people have hit their target as a result of attending the RPS programme - one individual has achieved his target for the first time in seven months.”
Peter Mann, Owner - Radbold Ltd

“As a result of attending the RPS programme, sales increased for the whole company increased by 20%.”
John Hutchinsonm, Owner – Hutchinsons

“Remembering to close the sale has had a major impact on the performance of our sales people. Whereas they were sometimes a bit nervous about asking for the business before the programme, it is now part of the standard sales routine. The skills and disciplines that the RPS programme taught helped us to introduce into the businesses have been beneficial in the tough trading conditions because although footfall is lower, conversion rate, add-on rate and average transaction value have improved.”
Ketan Shah, Audio Visual Entertainment

“Among the things that have been most useful are the fact that we are now more aware of the way in which we sell – we take the time to analyse what went well and what didn’t in every customer contact. We have always been pretty good at add-ons and selling-up and the RPS programme helped to reinforce those disciplines.”
David Jones, B&B Hi-Fi

“We partnered with Retail Performance Specialists to tailor the performance model for one of our retail clients Teknosa. The RPS model we implemented played a major part in the development of the estate from 30 outlets to 200. One of the key benefits is that it provided the store managers with the framework to deliver operational complience and maximise sales and service standards.”
Cüneyt Evirgen, Sabanci University

“RPS’s skill is in convincing organisations and individuals that they can be the best. Our operations are now characterised by a ‘playing to win’ psychology. Our people want to be number one, and that’s what makes the difference. Since working with RPS we have achieved the following excellent results, which we are continuing to build upon as we go forward:

• Top line sales increased by 5.2%, which exceeded the agreed target.
• No.1 Direct Operations network in Europe for Shop and Car Wash sales compared to our operating costs.
• Most effective and efficiently operated network in Europe.
• New record average shop cash margin per store achieved.
• Fantastic compliance to new Dry Stock and Cash control policy and procedures, resulting in record all time low losses.”

Simon Palmer, Manager of Retail Direct Options - TOTAL

“Over the two stores we have seen a 400% increase in the value of accessory sales, and we weren’t doing badly before! We have seen growth increase from 10% to 20% and it’s down to the RPS programme, it’s as simple as that!”
Alun Vaughan , Vaughan’s (Panasonic)

“RPS designed and implemented their Best Practice operations and sales system, as well as tracked and improved performance by 15% in our bottom 10 performing stores. Across the estate we gained on average a 4% sales growth in just 6 months of working with RPS.”
Doug Morton, Virgin Megastores

“We have introduced the RPS Model to our group of companies because of its renowned ability to drive sustainable sales and service performance.”
Nadine Jones, HR Director – Baugur Group

“RPS is incredibly focussed on helping retailers improve operating margins and has a great understanding of how stores work, or more importantly, could work better.”
Richard Ratner, Retail Analyst – Seymour Pierce

“We are using the RPS Management System in 15 countries with plans for another 12. We absolutely believe it increases productivity and makes Bata a better organisation to work for.”
Dave Marshall, Bata Shoes (6,500 stores)

“The RPS programmes have focussed on our retail staff on the achievement of results and have given them essential retail sales and management tools. The RPS range of resource materials is comprehensive.”

“We have seen an 8 – 10% increase already.”
Mayur Malde, Owner - Audio visual Entertainment

“Our primary goal for attending the RPS Seminar was to look for ideas to complement our existing systems that would ultimately improve the way we manage our sixty stores. We received some great ideas from the seminar, ideas that we are keen to integrate into the business. I expect they will enhance how the State teams operate and the overall performance of our stores.”
Brian MacShane, National Operations Manager - Esprit Retail (60 stores)

“After implementing the RPS Programme, now each staff member from the managers down, knows exactly what their revenue targets are on a daily basis. This brings incredible focus and control to our retail operation.”
Brendan Taylor, Owner - Taylors Shoes (10 stores)

“We searched the world to find the best retail training programme to bring back to Australia for our members. The RPS system is the best there is.”
Debra Templar, State Training Manager - Retail Traders Association

“We commissioned RPS to run a pilot programme for 20 of our stores. The programme exceeded our expectations and we have since implemented The RPS System into all of our stores.”
Malcolm Williams, Managing Director - Tandy Electronics (211 company stores)

“The RPS Programme opened my eyes to a whole new approach to retail management I had never been aware of before. It was mind blowing, a mind expanding experience. We can attribute over 10% directly to the techniques we learnt at the seminar. When you consider what a 10% increase means in pounds and cents to our bottom line, it was one of the best investments we ever made.”
Paul Ford, Director – Inski

"The RPS Programme is totally relevant to current competitive retailing conditions in New Zealand. It has helped our management to establish objective performance standards and make the whole staff individually accountable. Management can instantly recognise areas of both good and poor performance through techniques taught and address the latter with comprehensive training and coaching with material provided by the programme."
Howard Bretherton, Michael Hill Jeweller (51 stores)

“In a real competitive market, we managed to achieve a 300% increase in sales after implementing The RPS Management System. We were absolutely thrilled and amazed.”
Jose Garcia, Inroads Woman’s Apparel

“The RPS programme has enabled our Company to develop and formalise an extremely professional retailing system. This includes productivity, measurement of our sales people, training and development programmes for our sales teams, store management and district management. The key to successful retailing for the future lies in companies ability to provide their customers with the ultimate level of customer service. The programme certainly provides a sound base and a selection of tools to work with.”
Mike Parsell, General Manager - Michael Hill Jeweller (51 stores)

“Personally speaking, it has helped to relieve me of various tasks, and the benefits to the company have been manifold, from the application of the programme in a clean, free and ready to sell store, job descriptions, salespeople’s behavior on the sales floor, and, therefore, greater revenues. My average sales increased 69% since we started with the programme...”
Carmen Ávila de González, President, Foto Car’s, Uruguay

“A key principle of the RPS processes is the establishment of performance goals and measurements. These have proved so successful in our retail stores that we have adapted them for our merchandise offices to provide incentives for our buyers in the achievement of category sales targets and gross profit budgets. The RPS programmes are now a fundamental part of the Angus & Coote culture. They have been integrated into our retail sales and retail management systems and are an essential component of our continued growth.”
Dick Thompson, General Manager - Angus & Coote

“We came to the RPS programme looking for a management structure to keep up our rapid expansion - we achieved that and a whole lot more! The programme delivers an ethos for other retail management unlike any other we have attended, and once implemented, takes the x’s out of multi store management forever. We were so impressed we are putting our entire management team through the Retail Management Programme to enhance the RPS outlook in the retail industry.”
Bevan Ferrari, Managing Director - Ferrari - First in Formalwear (12 stores)

“I am certainly pleased to advise that the RPS programme continues to play an important role in the branch this year. Whilst the branch has experienced a tough year in a relatively ‘soft’ environment, I am pleased to say that our overall sales were ahead of last year. However, the interesting point is that our cash, or retail business where the RPS programme has been directly involved, has grown by 17.3% over the previous year. I have no doubt that the RPS selling programme is one of the major reasons as to why we have grown our cash to this extent. Indeed, I have been confident enough to budget an even higher growth in this new financial year, given the benefits that the branch has gained from the programme.”
Mike McVicker, Placemakers NZ (52 Stores)

“When I first read your brochure I thought, “Yes, another guru going to teach me how to do what I’ve been living and learning since 1967. Well, this old dog learnt some new tricks which really have brought rewards in terms of productivity and profit. Thank you RPS.”
Jack Fraenkel, General Manager - Downtown Duty Free

“The RPS Multiple Store Workshop gave me the tools to operate my liquor outlets much more effectively. I have since implemented standards and practices that have had a significant impact on the bottom line.”
Gary Fitzgibbons, Group Operations Manager - Fitzgibbons Hotels (12 outlets)

“The course content was the most applicable, real, hands on material ever presented to me. In the 20 years I have been in appliance retailing your programme presented more ideas that are truly able to be implemented than all the other courses I have attended combined. The programme was implemented in our store 6 weeks ago and has seen our close rate increase nearly 50%. One of our team has increased her performance by way of gross profit up 117%. Her increase alone has more than covered the course cost. In fact I am considering purchasing a new bag to carry all the extra money we are making.”
Dale Roche - Newtons Retravision

“The results from Spain have been excellent. We achieved between 20% to 60% increase in sales performance with the retailers that participated on the programme. I would highly recommend the programme to all Kodak Express retailers.”
Benoit Mahe, Kodak Express Manager, Spain

“Our average ticket grew 60% in 8 weeks and our items per sales went from 1.09 to 1.46, thus increasing the average price per item by 20%. As managers, this enables us to objectively see things and identify weaknesses so as to motivate our team to attain better results.”
Carlos Smith, Management, Kodak World, Panama

“This programme meant the opportunity to acquire new knowledge in a professional way to expand our capacity for management and our sales vision. The results of this programme have been high increase in sales, by approximately 25 to 30% compared to last year.”
Eleazar Rendón A., Supervisor, Kodak Mexico

“To my salespeople it meant knowing specifically what their contribution was to the company and feeling accountable for its success... and, in general terms, an average 38% sales growth.”
Jaime Meza T-288, Kodak Chile

“The RPS Programme has provided me with valuable tools to understand the appropriate operation of a store in a simple way. Information structure and organization, as well as the implementation method, enables the progressive and effective application of the course.”
Manuel Campa Merino, Advertising Manager, Kodak Panama

I’ve taken several courses that provided me with certain isolated tools to solve minor problems. RPS is able to gather all solutions in a single programme, and tackles the roots of all problems. Today we enjoy better sales up 17%, better customer service and very motivated employees.”
Marcelo Molina, Director, Qualex S.A, Argentina

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Whilst our approach is based on tried and proven processes these processes are delivered as extensively tailored programmes in order that each client is provided with a bespoke solution. Our clients include some of the world’s largest and best performing retail groups and manufacturers.

Our philosophy is based on the belief that success in retail is built on the disciplined implementation of revenue generating standards, robust and comprehensive measurement tools and consistent managerial and operational procedures and practices to minimise profit leaks and maximise productivity. Emphasis is placed on the people and performance aspects of the business so that the full potential of sales floor selling space is maximised.

Our success is built on a system which effectively drives these disciplines into every aspect of a business and provides managers with a toolkit to implement world class retail practices in the long term, thereby causing a sustained growth in sales and enhancing margins to generate significant profit growth.

"Dennis supported us at a one-day keynote event, aimed at improving our managers' understanding and focus on selling. The event was a great success and our people went away enthused, motivated and armed with the clear knowledge of what they could do to improve their performance. Dennis doesn't only communicate the key steps to selling, he also gets behind the psychology of what good managers need to do to get the best out of their team. Dennis is a highly professional and experienced presenter and his style is humorous, sharp and involving."
Colin Williamson, Retail Operations Director – Mackays Stores

“When Dennis Reid spoke at the Drapers Fashion Summit in November 2008, the impact he made on the audience was clear. Not only was he the highest rated speaker of the whole event, but by far the most talked about and memorable. His fast paced, entertaining and thought provoking presentation clearly made an impact and the following coffee break was buzzing with delegates discussing his ideas. I would have no hesitation in recommending him to anyone looking for a speaker who can deliver real practical solutions to retail challenges.”
Katy Tuck, Senior Conference Producer – Retail / Fashion, Emap plc

“Please accept our sincere thanks for your involvement and participation in the education programme at the International Jewellery London Conference. Sharing your valuable knowledge, expertise and best practice will, without doubt, help the participants to develop and grow their businesses. We hope you will consider presenting again next year.”
Syreeta Tranfield, Event Manager – International Jewellery London (Reed Expo)

“I would like to thank you very much indeed for the recent keynote speeches that Dennis Reid made at our Petrol Express Managers Conference. Dennis was extremely inspiring and entertaining and I think showed many of us that we can improve performance dramatically both individually and as part of a team. Dennis had a major influence on our managers and I am looking forward to working with RPS to develop skills and improve sales in the months and years ahead.”
Dennis Woods, Chief Executive – Petrol Express

“From the feedback forms we received following our annual conference, without exception Dennis was rated "excellent" and that's from a highly critical audience. His dynamic presentation certainly gave the delegates a wake-up call; I very much doubt if anyone left the conference having not taken something away from the session, in fact I know some that have already started working on their action plans. If anyone is looking for a speaker who delivers, Dennis Reid is your man!”
Gillie Westwood, Chief Executive – Garden Centre Association

“Dennis presented an optometry business building workshop at our international conference in Shanghai. He was engaging and motivational and his presentation was well structured and clear enough for non-native English speaking delegates. We will definitely be looking to bring Dennis back again next year.”
Jack Chan, Regional Associate Director – Johnson & Johnson Vision Care (Asia Pacific)

“Dennis was certainly dynamic and fired-up and has obvious skills and passion for driving retail sales and results!!”

“Dennis kept us all on our toes and I’m always surprised to hear that at my age, I have missed the blindingly obvious.”

“...I especially liked Dennis Reid’s presentation. Without exception, his was the most interesting and relevant to the issues affecting modern retailing.”
Various Conference Delegates – Company of Master Jewellers

“I would like to take this opportunity to thank you personally and on behalf of the HTA for your contribution in getting the 3 membership meetings off to a flying start. All the sessions went exceedingly well and the response has been overwhelmingly positive. The sessions you delivered were incredibly thought provoking and I feel sure the implications will be far reaching. I am confident that we can now move on to establish 3 very strong retail development forums with this start.”
Andy Campbell – Horticultural Trades Association

“Our primary goal for attending the RPS seminar was to look for ideas to complement our existing systems that would ultimately improve the way we manage our stores. We received some great ideas from the seminar, ideas that we are keen to integrate into the business. I expect they will enhance how the teams operate and the overall performance of our stores.”
Brian MacShane, National Operations Manager – Esprit

“New Zealander Dennis Reid speaks with the authority of a man who has worked with global brands and big name retailers, and is someone who clearly works hard at getting under the skin of whatever sector he’s asked to investigate. Probing his audience on the realities of high street optometry with a series of questions and conclusions during the seminar, he tries to discover what they want from their respective businesses.”
David Challinor – Optician Magazine

“Dennis has been engaged to speak at several of our key retail events and always receives excellent feedback through our evaluations. He scored 3.9 out of a maximum 4 for both content and delivery for his last presentation and was voted the best session of the whole conference. He has an entertaining and stimulating presentation style which is always well received by delegates. It is a pleasure working with him.”
Sarah Michael, Conference Producer – Emap Conferences

“When Dennis Reid starts to speak, the audience don't want him to stop. He fires off valuable point after valuable point that retailers can take away and apply immediately. Many of our customers have shared with me since the presentation how much they benefited from his presentation and how it has changed the way they work for the better. I was amazed at the amount of information he was able to fit into the limited time of his session and our conference was definitely enhanced by his presentation.
The only bad thing I can say about Dennis is that he is so lucid, motivational and energetic that he puts our internal presentations to shame! I would not hesitate to use Dennis again for an informative, educational but really fun speaker spot”.
Andrea O’Hagan, Events Director – Photo Me International

“The sessions run by Dennis were probably the most memorable sessions from the whole event, and the principles of his ideas have certainly helped to crystallise thoughts regarding next steps & processes required to help our own company move forward.”
Kate Jacobson, Managing Director – ABA Quality Monitoring

“Dennis Reid's presentation was very stimulating and enormous fun - although the content was serious and our members learnt a great deal from it. We received very positive comments after the keynote and I only wish it was possible to find such an outstanding speaker for all of our meetings.”
Photo Imaging Council

“Our delegates walked away with a 90 days gameplan and this has resulted in a significant increase in sales performance. We also implemented two of the ideas Dennis presented and achieved very impressive results.”
Sarah Halsall, HR Director – Harrods

“...an exceptional presentation - interactive, memorable, engaging, useful and challenging...a major step up from other business building keynote speakers.”
David Ruston, Director Professional Affairs – Johnson & Johnson Vision Care

“Dennis gave the keynote address at a mini-conference we had for photo minilab retailers in January. Everyone commented on his presentation and we immediately booked him for our major European Conference later in the year. Comments from delegates included, from the editor of one of the trade journals: “Great Conference, especially Dennis”, and from the marketing manager of one of the largest suppliers: “...I was extremely impressed with Dennis Reid.”

Dennis had done his homework and was not talking generalities but was very specific about what was happening in our industry and the lessons we could learn from other retail sectors.”
Nigel McNaught, UK Director – Photo Marketing Association International

“Feedback from our retail delegates on Dennis's session was extremely positive. He injected a lot of energy into our Forum and gave people a wake-up call. Attendees took away lots of new ideas and inspiration."
Martin Darby, Global Head of Retail – Vodafone Group

"Dennis was very flexible in adapting his content to our needs and made sure it was relevant to our industry as well as retailing in general. Delegates voted this the most relevant session of the day."
Sabine Heine, Global Retail Team – Vodafone Group

"Dennis has taken part in several of our recent events and has always been very well received by delegates. His style is very motivating and he always makes sure that he gets his message across clearly and passionately. Dennis receives excellent ratings through our evaluations and it is always a pleasure to work with him.”
Steven Smith, Executive Producer – Emap Conferences

“I would like to thank you for the workshop in London. It was very useful for our job in order to improve our results and our performance under the competitive Retail environment of Greece.”
Anastasios Fokas, IT & Organisational Director – Odysseus Fokas SA, Greece

"Dennis did a great job motivating our UK sales force to "Be the best that they could be!" The team felt energised and raring to go and win in 2007, so much so that we got market leadership back in February this year. Thanks for your help with the team."
Andrew Cleworth, Product Manager – Johnson & Johnson Vision Care

“Dennis Reid rocks!! He is an energetic and interactive presenter who ensures that his audience leave with a sense of being both educated and entertained. A valuable asset to the speaker circuit.”
John Wilson, Conference Producer – Retail Business Show (Retail Events)

“I think I speak for everyone who attended yesterday that we are really grateful for your presentation. It was the most attended meeting we have ever had and to be honest was the most enjoyable. The feedback was very encouraging and I think everyone will have benefited in some way."
Hussein Pirbhai, Director – Eye Vista Optometry Association

“The workshop presentations by Dennis Reid at each of our three regional management meetings were received with positive enthusiasm by all our people. I attended all the presentations myself and found his delivery style engaging, challenging and highly motivating.”
Ron Haacke, General Manager – Petrol Express

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“Kodak Express Owners who implemented the RPS Business Building Programme are now achieving 20% above the industry average. No business person can ignore these kind of results.”
Bob Weinscherk, Kodak Express

“After spending 15 years in the retail business, I thought I had a pretty good handle on the business in general and selling specifically. The only thing I can tell you is that I didn't know what I didn't know. I have now had an opportunity to put into practice the training techniques RPS taught us. It really works!”
Jeanette Cain, Hallmark Cards

“The RPS Business Building Programme has given me a feeling of ownership of my stores that I didn’t have before. I now run my stores rather than have them run me. I have achieved a 43% increase in sales in my first year of implementation and 35% in the second year.”
Damon Ryan, Kodak Express

“RPS gave us a winning sales formula, retail floor management system which included operations, service and sales. The RPS model has delivered unprecedented results within our independent retail channel.”
Colin Loveday, Nokia Retail

“Since implementing the RPS Model, we increased our top line revenue by 6.7% in the last quarter of 2006 and increased our bottom line net profit by 11.2%. In the first quarter of 2007 we are currently tracking 10.2% against last year in a tough climate. The best result however, is that I now only work 4.5 days a week instead of 6, which I have been working for the last 12 years!”
Richard Morris, Richard Morris Opticians

“As a result of implementing the RPS Model, we have increased our top line sales by 15.7% compared to last year.”
Manny Vaghela, Crispe Opticians

“Our sales last week were up 47.68% and up 12.43% on the previous year. Total processing, at better prices was well up. Passports at better prices were well up. All major equipment, except printers were well up. Average customer spend was also up.”
Raymond Reid, Raymond Reid Photographics

“Over the two stores we have seen a 400% increase in the value of accessory sales, and we weren’t doing badly before! We have seen growth increase from 10% to 20% and it’s down to the RPS Business Building Programme, it’s as simple as that!”
Alun Vaughan, Vaughan’s Audio and Visual (Panasonic)

“The RPS Business Building Programme was directly responsible for 50% of our total sales increase. More importantly, the programme contributed 25% of our total profitability in its first year rollout. We absolutely recommend this programme for any type of retail organisation.”
Patricia Clark, Godiva Chocolatier

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Nick Waller – Sales & Marketing Director
After working for many years as a management consultant specialising in retail, Nick launched The Appointment magazine in 1997, which he developed to become the UKs leading retail recruitment media before selling it to the Daily Mail Group in 2006. His extensive experience of working with many of the UKs most respectable retailers is that most still do not appreciate where the sale is won and lost “In an increasingly competitive market, it is no longer good enough to just provide great products, great merchandising and great marketing. The sale now depends on what you do with the traffic once it is in your store. Only excellent service provided by knowledgeable, well trained, disciplined and sales focused staff guarantees the sale.”

Craig Ramsay – Learning and Development Director
After working for many years in the fields of retail, training and management development for two of the world’s largest and most successful retail organisations, Craig now specialises in the area of organisational behavioural change and performance coaching. His approach to improving individual and organisational performance is centred on the concept that behaviour drives all job related performance “It’s your behaviour that drives performance. It’s what you do that actually makes a difference. Organisations are often mystified as to why some individuals perform at a higher level than others. If they have all had the same level of product and skill training, then what explains the differences in their performance? The answer is their behaviour. Performance doesn’t just result from doing things at random; it’s the result of doing the right things, at the right time, in the right situation.”
Craig is also founder and director of a leading UK on-line retail store.

Gary Winter – General Manager
Gary has held a number of General Manager positions for both large and small organisations internationally. He came to Retail Performance Specialists in 2000. His expertise is in sales and customer service, and as such, he is directly responsible for all client relationship development and new business in Asia Pacific.

Kassandra Lewis – International Senior Consultant
Kassandra has twenty years experience in vocational education and training and ten years experience in consulting to both national and international retailers. As Senior Consultant for Retail Performance Specialists, Kassandra has introduced to the Asia Pacific Region, Australia, New Zealand and the United Kingdom, a proven retail management system which is unique in the world, focusing as it does on guaranteed increases in sales.
Kassandra has a reputation for being a dynamic presenter and an effective change management consultant, having successfully worked with retailers in 22 countries around the world.

Julian Reiman – Senior Training Consultant
Julian has worked extensively within the Leisure, Retail, Hotel, Telecommunications and Tourism Industries for more than two decades on a worldwide basis at corporate level. His range of work provides operational consultancy in the areas of World Class Service delivery organisational development; personnel selection; managing staff/guest relations; leadership and team development; and sales training. He sees the key to business growth as the ability of management to create a flexible organisation which is guest driven in all its actions and attitude. He brings strong motivational skills and a team-coach approach. To all his work he brings a high level of energy, commitment and technical skill.

Juanita Meill – Training Consultant
Juanita has been operating within the sales and service industries for over 12 years. During her time managing retail selling floors, - sales, customer service and driving individuals to meet and exceed targets have been a major focus. With her applied experience and knowledge of the RPS methodologies, Juanita is a qualified and experienced trainer and facilitator who brings a fantastic, dynamic skill set to her delivery.

Retail Performance Specialists receive extensive coverage in both the UK and International media and press. Click on the PDF icons below to view our most recent press coverage.

Can you create the ideal store?

With so many other factors at play, it’s sometimes easy to overlook the purpose of retail: the selling says Craig Ramsay. - Jewellery Focus October 2008

Delivering a seasonal sales service

While Christmas is the time of year when customers are in a buying mode, it’s all too often the time when salespeople forget very basic customer service points. - Retail Jeweller October 2008

Return visit planned after ‘inspirational’ event

Torbay’s first ‘Boost’ event for retail and hospitality businesses has been hailed a success. - Herald Express 7th October 2008

The mystery shop

Creating your own mystery shopping system will keep staff on their toes performing at their best, even when you can’t be there. - Jewellery Focus 4th September 2008

Are you being served? Hardly

Hard-pressed High Street retailers could increase sales by as much as 50 per cent by appointing good store managers and improving the quality of customer service. - The Mail on Sunday 20th July 2008

Training

With too many retailers failing to train their staff properly, three experts reveal how to pep up your training strategy. - Drapers 5th April 2008

Double your money

Work two customers at once and double your chances of a sale. - British Photographic Industry Magazine May 2008

Memory games

How knowing your prices will help you make a sale. - British Photographic Industry Magazine April 2008

It’s a mystery

Dennis Reid takes the mystery of mystery shopping and shows how a little DIY delving can help your business. - British Photographic Industry Magazine February 2008

A little effort goes a long way

Seven steps to keeping your customer satisfied. - British Photographic Industry Magazine January 2008

Serve up some sales

Five ways to give your customers the service they deserve. - British Photographic Industry Magazine November 2007

Looking forward to the New Year in business

In June this year Johnson & Johnson Vision Care and Retail Performance Specialists joined forces to develop a new programme to help optical businesses thrive in an increasingly tough market. - Optician 24th November 2006

Kiwi gold: The rules of retailing according to Reid

Practitioners attending Acuvue’s Business Building Programme this autumn were challenged by retail guru Dennis Reid to ‘improve their game’. - Optometry Today Oct 2006

Learn to focus on detail!

Dennis Reid, Chairman of RPS and one of the key speakers at the forthcoming PMA Conference, offers some advice for photo labs looking to increase digital printing sales. - PMA Newsline October 2005

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Past topics include:

• Area Managers – Adding Costs or Driving Sales?
• Becoming an Inspirational Leader
• Building a Winning Sales Team
• Building and Sustaining a Sales and Service Culture
• Creating a Sales Culture to Drive Profitability
• Creating the Mindset for Delivering a World Class Retail Environment
• Delivering Sustainable Operational Excellence
• Developing a Performance Coaching Matrix
• Developing Non-Negotiable Sales, Service and Operational Standards
• Ensuring Customer Retention Through In-Store Customer Service
• Fix What’s Killing Sales on Your Shop Floor
• Formulating a Winning Recruitment Strategy to Attract the Best People
• Introducing Fun and Games to Improve Sales
• Leading Strategic Change
• Performance Coaching to Manage Compliance
• The 4 Disciplines of Execution
• The 5 Steps to Becoming a Sales and Service Coach
• The 6 Step Formula for Improving Conversion Rates
• The keys to Recruiting, Managing and Retaining Top Talent
• The Zero Pressure Sales Process to Maximise Performance
• Winning in an Increasingly Tough Retail Climate
• Your Role in Building a World Class Retail Model

Conferences – whatever your need – keynote address, annual meeting, trade show, media or retail conference – we will work with you on your next event to ensure it is successful, memorable and hassle-free.

Business Performance Analysis – our diagnostic gives you a clear understanding of your sales situation and shows you how much more money you should be making. We will tell you exactly how much financial benefit our strategies could deliver in your organisation, and which changes to implement for maximising increased revenue.

Consulting Projects – whether you are a top retail performer looking to maintain double digit growth, or aspire to become one of the best, we can show you how through our in-house consulting partnerships. When every store and every salesperson is performing at their best, you get increased sales.

Training Services – we provide training across all sales and service touch points, from a specific one-off piece of training to a longer-term training partnership. We work at director level, with management teams, and with customer-facing staff.

Business Building Projects – whether you are an independent retailer, small or medium sized enterprise, we’ll partner with you to provide your business the performance enhancing methods and tools needed to increase sales revenue. You’ll benefit from our specialist training, mentoring and coaching support to ensure long term business success.

Public Presentations and Workshops – are a series of high profile seminars or workshops held in key regional locations throughout the UK. The objective is to tackle current issues facing the SME / independent retailers and share the ‘Best in Class’ practices proven to increase sales and service performance.

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If you are an independent retailer or SME business and want to increase your sales by a minimum of 10% in the next 12 months, gain compliance to standards, have motivated staff and add sales value to your business then consider what our Business Building Programme will do for you:

• Give you increased sales
• Build an asset that’s more profitable, valuable and saleable
• Learn to track critical KPI’s that make your business successful
• Develop a marketing strategy that works
• Give you greater control of your business
• Give you a clear vision for your business
• Deliver a ‘World Class’ service and sales focused team
• Give you a performance toolbox to drive sales
• Give you the systems to eliminate operational frustrations

What can you expect from the Business Building Programme?

Our Business Building Programme is built on experience gained from thousands of leading retailers the world over. It demonstrates to you precisely what works and what holds you back. You’ll discover how to get more sales out of your business, even when you are convinced it is performing at its peak.

You will attend a series of 4 day workshops which practically show you how to implement the RPS Retail Performance Model into your business for maximum success. In addition to attending the workshops, our implementation experts will visit your store twice to support you in implementing our systems and processes. We will assess the progress you are making in towards RPS ‘Best in Class’ benchmarks and offer practical advice and support to ensure you remain on the right track.

On completion of the module series and after receiving two store visits from our implementation experts; you will see a significant increase in sales performance from your retail business.

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The RPS Retail Performance Model and individual programmes are based on ‘best practice’ experience gained from thousands of leading retailers the world over. We specialise in the shop floor and our pragmatic approach shows you what works and what does not.

We apply the proven model to your business to understand and identify problems, areas of weakness and underperformance. We then tailor, develop and implement the programmes needed to deliver performance enhancing solutions.

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What is the value of the RPS analysis for your business?

The Retail Performance Diagnostic gives you a clear understanding of your sales situation and shows you how much more money you should be making. All the research is combined, analysed and then presented in an executive report format. This includes clear recommendations and metrics that will lead to greater sales when implemented.

Whether it’s a business health check or phase one in a significant growth plan, the value of learning and more importantly applying our diagnostic recommendations has proven to be invaluable to our clients.

• RPS Corporate Brochure
• RPS Company Overview
• RPS Diagnostic

You will be trained in the core module topics and be shown how to implement the sales enhancing methods into your store for maximum success over a period of 6 months. On completion of the workshop modules, you will know how to put the RPS systems in place that give you these successes:

Make it Clear

• Create and document a winning vision for your business
• Define the strategy that will deliver your business vision
• Gain clarity on what you have to do to build your successful business asset
• Know the key levers that will drive your store’s success
• Build a customer journey that delivers excellent customer service and maximises sales opportunities
• Create an environment where staff understand the rules of engagement
• Build a lead generation plan to know how you will find your next customers

Make it Real

• Capture the key performance levers and track them in a scorecard system
• Identify both your high performers and underachievers and identify strategies to recognise, reward and coach
• Implement a daily/weekly/monthly work schedule to deliver operational excellence
• Implement a system to track and move the critical sales KPIs of Conversion, Average Transaction Value (ATV), Items per sale and Sales per hour
• Build your customer loyalty plan to retain your customers

Make it Happen

• Create magnificent marketing materials for your store and products
• Plan and schedule winning marketing campaigns
• Implement a process to communicate important daily sales targets to your team
• Implement a formal sales and service programme that ensures staff are competent on your sales floor
• Introduce non-negotiable standards in the area of operations, sales and service
• Set up a staff training process that addresses product knowledge skill gaps
• Organise your store so that it runs effectively in your absence
• Improve the productivity of your staff without having to increase their wages

Make it Last

• Create permission based e-mail campaigns to build profitable relationships with prospects and customers
• Build your team’s skills and behaviours on the sales floor through performance coaching
• Implement win:win agreements with all staff so they understand what is required and how to deliver it
• Create a competitive environment which motivates your team to drive sales
• Implement the systems to eliminate operational, sales and service compliance issues

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• Area managers - adding costs or driving sales? >>more
• What’s killing sales on the high street today? >>more
• The 7 key reasons why most multi-site retailers consistently fail to achieve their sales potential! >>more

UK retail could be losing millions of pounds off the bottom line due to poor communications between head office and the front line – the strongest retail strategy is only as effective as the weakest link in the chain of communications.

Retail Operations Directors across the industry claim that 20-25% improvement in sales can be made by giving the right support to well-recruited Area Managers, according to the latest industry report from Retail Performance Specialists (RPS).

This report comes at a critical time for the long suffering retail industry, with sales figures down for the sixth consecutive month, and emphasises the criticality of the Area Manager in driving retail sales, and looks at what is going wrong with this key part of the retail operation.

Any retailer serious about gaining a competitive advantage simply cannot afford to ignore this report. >>Click here to download your copy

The report contains valuable research about playing to win in the current retail climate, including:

• Once a customer is in one of your stores, what is most likely to stop him or her buying – how inattentive staff could be losing you millions of pounds?
• What is the main reason for failing to convert them to a buyer –how retailers are failing to exploit opportunities to increase sales in their existing stores?
• How can you spot a poor store manager – how this directly impacts on profits?
• What’s happening in top performing stores – how management can surpass expectations to maximise store profits?
• How can retailers make all stores top performers – a checklist for pushing your profits to the next level.

The report discusses what’s behind successful retailers achieving at least 10% uplift in sales in their mediocre stores; and 30 – 40% increase in their top-performing stores, fast and without eroding margins. >>Click here to download your copy

Based on 25 years hard won retail experience, the report will:

• Help you to see exactly where your sales potential is being sabotaged every hour of every day and in every store
• Outline simple but highly effective ways to overcome these sales killers
• Highlight some of the most inexpensive, yet fastest acting ways to increase sales available to retailers today
• Answer some of the concerns most retailers have about finding and keeping good people

>>Click here to download your copy

It is an accepted fact that there is no such thing as a born salesperson - selling is a skill that has to be developed like anything else. Our Zero Pressure Selling Programme will gently move the focus from a purely service culture to a service and sales culture. The programme will develop your people’s knowledge of how to approach, engage and identify the customer's motivation to purchase and learn how to apply this daily to deliver great sales results and have fun at the same time.

Content can include:

• The traits of successful sales people
• Identifying buying signals
• Conversations that positively engage the customer
• Establishing the motivation to buy
• Rapport and how to obtain it
• Presenting features, advantages and benefits
• Presenting price and value
• Identifying additional products and services
• Successfully handling customer concerns and objections
• Selling top-down to increase customer spend
• Know when and how to close the sale with effortless speed
• Ensure the customer leaves with a positive lasting impression

This is an outline. If we haven’t included exactly what you want, tell us. We will design a programme that meets your needs.

For more information on this programme go to Brochures. For service training go to Customer Service Training.

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The maintenance programme has been designed to provide you with an ongoing mentoring programme to guide you to even higher levels of success – it will take you to the next level of sales performance. Our compliment of assessment and in-store training, customised accountability systems, ongoing training tools and support, will help guarantee your next level of success. By bringing our retail consultants to your location, the programme will strengthen and support the newly implemented framework of proven systems and techniques for developing a highly successful, sales-driven retail organisation.

The key components of the programme include:

• Comprehensive next phase diagnostic
• 1-day performance audit and strategy consultation
• 2-days per qtr (8-days per annum) on-site consulting
• Quarterly telephone conference performance review
• Access to advanced level Retail Performance Toolbox

Having previously embedded our RPS methodology into your retail business, you will now be ready to be taken to the next level of sales performance. When every store and every salesperson is performing at their best, you get increased sales.

For more information on this programme go to Brochures. For senior and middle management training go to Management Development.

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As a result of implementing the programme, your sales force will be more consumer focused. Being more consumer focused means being able to follow market developments and share useful information with their customers for higher mutual benefit. The challenge for Account Managers is to meet or exceed their current budgeted growth plans. Our programme supports the delivery of these goals by implementing both the Partners in Progress system and professional retail category management principles. The Partners in Progress system umbrellas both of these areas.

Category management is the process that involves managing product categories as business units and customising them on a store by store basis to satisfy customer needs.

The key components of the programme include:

• The role of the Professional Account Manager
• Retailing as a Profession
• The Partners in Progress System
• Selling the Partners in Progress System
• Organising your client (partner) base
• Monitoring Sales Activity
• Personal Development Plan
• Category Management

For more information on this programme go to Brochures. For retail senior and middle management training go to Management Development.

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The RPS ‘World Class’ Retail Customer Service programme has been carefully designed to transfer critical customer contact skills to front line retail employees and retail managers. Every customer service training workshop is custom designed to fit your specific retail environment, and to achieve the exact customer service outcomes you are seeking. The result is a measurable difference in customer service.

Our service training workshops transfer dynamic skills for consistently winning over customers and creating memorable customer service experiences. We help people deal better with difficult customers, and help companies and managers ensure that they are creating a ‘World Class’ Customer Service culture.

‘World Class’ Customer Service, as we define it, is the process of consistently communicating to every customer - whether it is an internal customer or external customer - that they are valued, and that their satisfaction is paramount to your retail or hospitality business. To achieve ‘World Class’ Customer Service it requires strong service leadership, skilled management, effective teamwork and motivated people on the front line. Customer service representatives need to be supported by customer-centric processes and standards which are championed by effective management and strong leadership.

The key components of the programme include:

• Establish individual customers needs
• Make an excellent first impression
• Techniques to consistently give your customers exceptional customer service
• Value every customer - learn the consequences of poor customer service
• Enhance your confidence when communicating with customer
• The importance of customer perception and customer relationships
• Setting objectives, leading and achieving the most from every scenario
• Give reassurance, support and advice to people where necessary
• Be a team player and work co-operatively towards shared objectives
• Improving listening and questioning skills to establish peoples needs
• Rapport building and 'mirroring' skills
• Techniques to handle anger, complaints and difficult issues
• How to say "NO" to people respectively and provide alternatives

This is an outline. If we haven’t included exactly what you want, tell us. We will design a programme that meets your needs.

For more information on this programme go to Brochures. For sales training go to Sales Training.

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A top performing Area Manager can deliver improvements in productivity and higher sales which directly impact on the bottom line. It is therefore critical to have the right people and competencies in your business.

Are your Area Managers driving sales or adding costs?

The RPS Area Management Programme is designed to develop the capability of your field management in 5 critical performance areas:

• Driving compliance to operational and sales & service standards
• Performance management of store managers against key retail statistics
• A focused approach on stores that need most support – not cherry picking easy options
• Effective use of time in-store on performance driven outcomes that deliver improvements
• Working with retail support functions to ensure the in-store offer is the best it can be

The key components of the programme include:

• The new role of the Area Manager
• Getting your team do their job the way you’ve always wanted
• How to identify and track the statistics that make your stores more successful
• Eliminating your biggest nightmare: non-compliance
• How encouraging ‘standards of performance’ results in stores hitting their sales goals
• How to find the time to do the things that make your stores and the area more sales
• Why every Area Manager should establish a ‘model store’
• How to effectively staff your stores to prevent ‘panic’ recruitment
• How to develop the leadership and skills that cause your stores to jump to the next level
• How often you should visit your stores and what you should do when you are there

For more information on this programme go to Brochures. For account management training go to Partners in Progress.

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Our pragmatic approach delivers a significant increase in sales. We achieve this by tailoring our unique RPS methodology to ensure our programme delivers for your field force the necessary processes, procedures, behaviours and retail standards which form the basis of a successful operation to increase your profitability.

The programme consists of a series of four intensive workshops over a five month period with a select group of Store Managers, the respective Field Managers and appropriate Senior Management. We work with the key statistics and numbers in your business to show you how to improve sales. Through working together, you will benefit from the full support of training, mentoring and coaching to ensure the programme delivers for you.

You can decide to implement our Performance Improvement Programme for immediate success across your entire estate or test our methodology by starting with a pilot programme on a selected group of stores.

During the Performance Improvement Programme we will:

• Establish the criteria for the performance improvement
• Set-up a performance tracking scorecard to monitor and measure pilot store performance against a control group
• Establish individual Performance Improvement Plans for each of the pilot stores
• Sign-off each Performance Improvement Plan with the relevant Area Manager and Store Management Team
• Thoroughly train Store and Area Management on the RPS store performance concepts and systems
• Embed our sales tracking and scorecard system into your business
• Show you how to identify deficient retail statistics and move the numbers
• Develop performance management coaching that guarantees sales results

The pilot model allows us to have a “control group” by choosing Area Managers who will each have a group of stores in the Pilot Programme, while still supervising other stores that continue to operate “status quo.” This makes it easy to compare the performance of pilot stores with that of stores not involved in the Pilot Programme.

Once the agreed performance improvements are demonstrated within the selected pilot stores, the next step is to roll the programme out across the entire estate.

We are committed to delivering results and offer a unique performance guarantee – If our methodology does not work in your organisation, if we don’t deliver against an agreed performance level, then you don’t pay!

Contact us to discover more and benefit from sustained increased sales.

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• London
• Birmingham
• Cardiff
• Bristol
• Manchester
• Leeds
• Newcastle
• Glasgow
• Edinburgh

We have now added additional locations to our Though Leadership Seminar programme. These include:

• Plymouth (2009)
• Torbay (2009)
• Ivybridge (2009)

For more information about our Thought Leadership Seminars go to Brochures.

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Our training provision includes:

• Sales training to increase individual or team sales capability and performance
• Customer service to transfer critical customer contact skills to management and front line employees
• Retail management and leadership development – including senior and middle managers, store managers and team leaders
• Maintenance programme to take your execution of the RPS methodology to the next level of performance
• Partners in progress to develop Account Managers approach for added value business partnerships

Why Does Our Approach Work?

The sales advantage
The critical difference with RPS training is that it is integrated into your business and is aligned to your business goals. Every retailer is looking to improve performance and sell more. We tailor our programmes after analysis of your retail statistics to deliver training interventions and performance improvement based on your current deficient retail sales figures – we get to the core of what retail is about; moving sales numbers.

The people advantage
By ensuring your people reach peak performance, our training supports individuals to deliver continuous performance improvement. Performance in retail matters. Everybody at every level is developed to the required level and measured against consistent targets, allowing managers to quickly and easily highlight problems.

The support advantage
With the help and support of our expert performance coaches, your managers can objectively and confidently resolve any problems swiftly within the proven RPS training framework either one-to-one or through telephone coaching.

The knowledge advantage
We have spent years developing and refining our training programmes. The RPS methodology has been tried and tested in hundreds of competitive environments, consistently delivering the same return: improved people capability and increased sales across the board.

For more information on our training services go to Brochures.

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The events are engaging and thought provoking but most importantly they provide practical ideas that can be taken away and implemented straight away in order to instantly enhance the sales and service performance of any retail business.

Hosted by experienced retail and hospitality business performance experts, the free seminars aim to tackle the current issues facing SME and independent retailers.

Some of the topics we cover include:

• The steps needed to improve your community’s retail trade
• Implementing a ‘World Class’ sales and service culture into your business
• The process for tracking and increasing you critical key performance indicators (KPIs)
• The 5 fundamental rules to increase customer retention
• How to build performance improvement plans to increase sales and service performance
• Developing marketing strategies that deliver
• Developing the mindset of a ‘World Class’ retailer
• How to out think and outperform your competition
• How to sustain improved performance through effective performance management
• Process for recruiting, managing and motivating staff to consistently meet operational sales and service standards

Our Thought Leadership Seminars provide you with the tools and, more importantly, the know-how to build a more successful and valuable business. You will walk away knowing what makes a ‘Best in Class’ retail business.

For more information on our Thought Leadership Seminars go to Brochures.

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Industry Partners

Our Thought Leadership Seminar industry partners include:

Media Partners

Our Thought Leadership Seminar media partners include: