Performance Diagnostic

An independent and objective report on how to improve your retail KPIs

We start with a in depth retail KPI analysis

The Diagnostic is an independent, objective review of your business which identifies where you have industry best practice and exactly what barriers are preventing sales performance from meeting expectations.

Upon completion, we will provide you with an in-depth report (27 pages) containing a blueprint guaranteed to increase sales by a minimum 10%.

Download Our Performance Diagnostic Brochure

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Dreams engaged RPS to review their business in the area of people performance and compare Dreams with the best in class retailers.

Jeremy Gerken, Operations Director, Dreams

“RPS performed its Retail Performance Diagnostic and
immediately identified the internal barriers that were
holding Housing Units back.”

Stuart Fox, Retail Operations Director, Housing Units

Diagnostic Stages


We conduct a comprehensive series of questionnaires, interviews, store visits and observations.


The resulting analysis will identify and quantify existing performance systems and standards.


You will see in clear graphs and detailed information how your business is performing against the six standards.

Report Examples

You will receive an in-depth report (27 pages) with remmendations guaranteed to increase sales by a minimum 10%.


Critical KPIs:

  • Sales trend over 3 years
  • GP Trends
  • Seasonal trends: Category performance
  • Sales per square foot
  • Margin

Sales & Service Culture:

  • Senior Management team focus
  • Retail team strategy & game plans
  • Understanding performance data
  • Commercial levels of retail team

System For People Performance:

  • Performance management
  • Compliance and coaching
  • Recruitment & retention

For more information, please do not hesitate to get in touch with our friendly team.