Retail

Tailored programmes to build a high performing team so you achieve your targets

People performance is more important than ever.

Retail costs are predicted to increase by up to 30% due to, rate reviews, increased product costs, exchange rates, minimum/living wage, pension regulations & the apprenticeship levy.

Our programme will show you how to create, & sustain, a high-performance team to dramatically improve your business performance.

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“I engaged with RPS following on a from a workshop day at AIS where I felt inspired that I had found the right partner to work with to help develop the team. We achieved a 21% increase in sales, 13 weeks post training.”

Hamish McGee, General Manager, Woods Furniture

“We engaged RPS and immediately formed a solid working relationship. They highlighted the real opportunity that a retail performance system could bring and the journey we would need to go on to achieve this. We have had an increase in ATV of 16%”

Stuart Fox, Retail Operations Director, Housing Units

Services for Retailers

We offer an extensive range of services for retailers to improve your people performace.

A proven performance system

Performance Improvement Programme

A comprehensive & proven people performance designed to cover all levels of retail operations from sales colleagues to area managers and above.
The programme covers all the elements needed to improve and sustain performance.

Business Building Programme

The programme covers the 4 key elements of Buying, Ranging & Merchandising, Marketing & Business Planning.

You choose the modules that are right for your business & we tailor a programme for you.

Selected performance workshops

Available in public workshops or in-house (for 5 or more delegates). The best way to get started on YOUR people performance journey, ideal for new recruits to get up to speed quickly or for colleagues who need guidance, support & fresh inspiration to reach new levels of performance.

Area Manager Performance Workshop

Moving from Store Management to Area Management is one of the greatest career leaps. This 2 day workshop will show you all the tools and techniques to influence behaviour through coaching and discipline

Sales Performance Workshop

Helping sales people at all levels to understand buying motivations & how a ‘Zero Pressure Sales’ approach will improve customer service & sales performance through development of influencing & closing skills.

Store Manager & Supervisor Performance Workshop

Learn a structured yet flexible approach to building a high performing team starting with different skills & learning styles. Engaging people to be their best to deliver the total customer experience.

Buying Performance Workshop

Helping sales people at all levels understand buying motivations and how a zero pressure sales approach will improve performance at all levels using a structure process and building influencing skills to help customers

For more information, please do not hesitate to get in touch with our friendly team.

Online and Self Learn Modules​​

All modules are available in a self learn programme online or through a workbook, schedule and mentoring.

Coaching for Leaders

Learn the simple 4 step coaching process developed specifically for retailers, practice the coaching conversations to get the most from your team. Take away a simple process you can implement throughout.

The Self Managed Team

Many hours are wasted checking compliance. This module shows how teams can take responsibility for their own standards, developing pride and accountability while freeing time to use on performance driving activities.

Coaching with Consequences

Dealing with challenging people is mostly about their attitude. Changing attitudes is difficult. See how giving them more autonomy, accountability & self-control changes their dynamic towards ‘stepping up’ to perform.

Zero Pressure Selling

Most customers usually want help, but often on their terms & when they want the help. Learn how to build a connection based on trust & confidence to help customers buy what they need & what they aspire to.

Merchandising to Sell

It is very important that merchandise looks great, it can be a powerful ‘silent salesman’. Learn how to use the principles of more ‘interactive’ merchandising to ‘self-sell’ products & be your personal sales assistant.

Service that Sells

Service is part of selling, customers want to feel valued. See the simple techniques of delivering empathic and responsive service that will lead to more sales today and definitely more return visits.

RPS Clients